We apologize for the inconvenience.  Please read this complete article, these are the most common reasons why you might not have received your tickets.

You can log in to your existing ticketZone.com account and reprint your ticket and/or receipt.  Click here to view instructions on how to download your tickets.

If you don't have a ticketzone.com account you can sign up with the same email address you used to purchase your tickets.  Once signed up and logged in you'll be able to view and download your tickets and receipt.

DOUBLE CHECK YOUR EMAIL:

Upon each successful order, we send a confirmation email containing PDF attachments your tickets and receipt.  Sometimes these emails will be marked as spam, double check your trash or spam folders in your email account or do a search for ticketzone and any emails you have received from us should appear in your results.


ISSUES WITH EMAIL ADDRESSES ENDING IN @hotmail.com, @outlook.com, @msn.com, @microsoft.com, @live.com, or @passport.com:

On occasion emails ending in @hotmail.com, @outlook.com, @msn.com, @microsoft.com, @live.com, or @passport.com will be undeliverable - we apologize for this inconvenience, please email us at halifaxsupport@glowgardens.com  and we will re-send your order confirmation.

CONTACTING US OUTSIDE OF BUSINESS HOURS?

If you are contacting us outside of business hours, and you are unable to receive your tickets before your event, you can always pick up your tickets at the event.  Please make sure you have your Photo ID and the credit card used to make the original purchase present when picking them up at the event.

Related Articles:

How to View your Purchase History
How to Print Your Tickets
How to Print Your Receipt